Last Updated: July 25, 2026

Thank you for partnering with Axemova Ltd. We value your business and strive to deliver top-tier digital solutions, including web development, branding, SEO, and digital marketing. Please read our Refund & Cancellation Policy carefully before engaging our services or making any payments.

1. Service Cancellations

Because our work involves dedicated technical resources, strategic planning, and creative development, cancellation terms are structured as follows:

• Prior to Project Kickoff: If you cancel a project or service before any design, coding, or marketing strategies have commenced, you are eligible for a partial refund, minus any administrative or transaction processing fees (typically 10% of the total payment).
• After Project Kickoff: Once work has officially started (e.g., wireframing, custom design, code architecture, or campaign setup), project cancellations will result in a forfeiture of the initial deposit or milestone payment to cover the billable hours and resources already invested.

2. Refund Policy for Digital Services

Due to the intangible nature of digital agency work and customized solutions, refunds are assessed on a strict case-by-case basis:

• Non-Refundable Services: Completed milestone deliverables, domain registration, third-party software licensing, server hosting setups, and executed digital marketing campaigns (PPC, SEO, social media management) are strictly non-refundable.
• Milestone-Based Approvals: Each stage of our project lifecycle requires client approval before moving forward. Once a milestone phase (e.g., website design mockups) is approved, payments made for that phase are final and non-refundable.
• Disputes and Technical Issues: If you experience critical technical blockers or delays directly caused by Axemova Ltd., we commit to rectifying the issue promptly. Refunds are only issued if we fail to deliver the agreed-upon scope of work per the formal contract.

3. Retainers and Monthly Subscriptions

For ongoing services such as monthly SEO, digital marketing campaigns, or maintenance retainers:

• Subscriptions or retainer packages can be cancelled with a written notice at least 14 days prior to the next billing cycle.
• Payments already processed for the current active billing month are non-refundable.

4. How to Request a Cancellation

To request a project cancellation or discuss billing inquiries, please submit your formal notification via email to our team. Please include your company name, invoice reference, and reason for cancellation.

5. Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please feel free to reach out:

• Company Name: Axemova Ltd.
• Office Address: 59 Edward Ujege, High Level, Makurdi, Benue State, Nigeria
• Email: support@axemova.com